PEOPLE LEARNING ACADEMY QUALITY ASSURANCE
Maximum number of students in one group is 10, occasionally may be up to 12.
People Learning Academy guarantees that all school teachers are fully qualified to teach adults and meet the British standards for qualified teachers.
PEOPLE LEARNING ACADEMY is genuinely committed to providing equal opportunities and will do everything possible to ensure that all students receive the same quality of education and tuition and that all students and staff are valued equally and fairly on the basis of merit regardless of age, class, disability, gender, marital status, nationality, race, ethnic origin, colour, religion, sexual orientation or social background.
Registration will be complete after we receive your payment and all registration documents (filled in registration form and a copy of ID).
By making a payment you agree to our terms and conditions.
Student must provide their ID and contact details at registration. People Learning Academy does not accept any responsibility for insufficient or incorrect data provided by the Student.
To avoid disappointment, please register minimum two weeks before the planned start date. However we accept last minute registrations, students registering late may expect a change in the dates initially offered.
ID: A valid photo ID details must be provided at the time of registration. We only accept a valid original Passport, UK Biometric Card or European ID Card for ID. You will have to email copy of your ID before we can confirm your exam. You must also bring the same original ID document on the exam day. If you fail to bring correct ID (ID used when registering) as required by People Learning Academy, then you will be refused admission into the exam and will lose your place and your fee. Please make sure you bring the correct ID as agreed upon booking. We may keep copies of your ID and personal information for up to six years or more.
We work on first-paid-first-served basis – book as soon as you can to secure your place.
Prices are shown in Pound Sterling (£).
Prices and promotional offers are non-negotiable.
Accepted payment methods: bank transfers, credit and debit cards and cash.
Students attending intensive everyday classes should sign up and make payments the latest on Friday to start on Monday the following week.
Student who did not pay the required fee by the required date may not be allowed to take part in lessons until the payment is fully paid or may lose the place in their course group without notice. The payable amount is not to be decreased by the value of unattended lessons due to this reason. The cost of unattended lessons in other cases than resignation is not refundable.
Any overdue payments are liable to incur late payment fee. Payment reminders are liable to incur administration fee.
By making the payment Student agrees to all People Learning Academy terms and conditions.
COURSE FEES AND OTHER FEES
People Learning Academy does charge registration fee of £10.
An administration fee of £5 per page applies to issuing any extra documents (other than registration from and invoice).
People Learning Academy fees are non-negotiable.
Additional fees may apply to non-standard tuition or bookings shorter than standard period.
DISCOUNTS AND PROMOTIONAL OFFERS
Unless otherwise mentioned discounts cannot be added together.
Unless otherwise mentioned, minimum pay-in for any discount is £100.
Discount and promotional prices are available only for students registering directly with People Learning Academy.
All discounts and promotional offers are subject to availability of places and are granted at People Learning Academy’s discretion. In case no discounts can be granted, standard prices apply.
Any promotional or discount offer can be withdrawn by People Learning Academy at any time.
COURSE DATES AND HOURS
Courses are booked with fixed times and dates. Students have the right to change or postpone their booking up to 14 days before the course start date. Changed or postponed booking cannot be changed, postponed or cancelled.
Unless otherwise agreed in writing at the time of registration, classes must be used in consecutive weeks.
Course dates are given in good faith but are not guaranteed. In the event that People Learning Academy cancels lessons, the course will be extended by relevant number of lessons. People Learning Academy guarantees to deliver the number of course hours paid for. In case it is impossible, the cost of lessons cancelled will be fully refunded. People Learning Academy does not carry any responsibility for cancelling lessons because of reasons beyond control of People Learning Academy.
Students are not entitled to extra classes if they are absent from school.
CANCELLATIONS AND REFUNDS
Cancellations can be made up to 14 days before the course start date with a full refund (minus £50 administration fee). After that date no refunds will be given. Student should provide People Learning Academy with the data necessary for refund as above. Student’s cancellations and resignations must be made in written. Students registering late (less than 14 days before the course start date) accept the fact that they lose their right to cancel reservation.
Refunds can be offered for paid lessons only and do not apply to any free lessons.
Refunds are processed within 14 working days.
People Learning Academy does not offer refunds for unattended classes.
It is not possible to transfer the course registration to any other person.
Failure to attend Exam and Late arrival on Exam Day: Once an exam fee is paid and exam is booked, if you do not attend the exam for any reason you will not be liable for a refund. A full fee will have to be made in order to re-book an exam. If you cancel the exam four weeks prior to the exam date, we will refund the full fee after deducting £50 administration charge. If you are late for your exam you will lose your fee and will have to pay full amount to re-book.
The exam fee is non-transferable. You cannot transfer the fee to another exam or to another person.
PLACEMENT TEST, GROUP LEVELS AND COURSE DELIVERY
Students are strongly advised to take a placement test prior to the reservation. Students making reservations without a placement test accept the fact, that they may be moved to another course group in case their level does not match the level of the group. In such case People Learning Academy does not guarantee a place in groups other than registered for or the same times of lessons in other groups or does not offer refunds. People Learning Academy does not accept any responsibility for registrations made without taking a placement test.
People Learning Academy does not guarantee a place in the group registered for if the placement test result does not reflect student’s actual language ability or the student’s progress throughout the course is significantly different than his course group.
People Learning Academy does not accept any responsibility for inaccuracy of placement tests taken online.
Students attending our intensive weekday classes are usually offered places in the groups already running to meet the requirement of flexible registration dates.
Group and level allocation of students is at the school’s discretion.
In exceptional circumstances People Learning Academy reserves the right to merge classes to maintain continuity of learning.
If there is only one student booked on a course or the student’s language ability doesn’t match the group level People Learning Academy reserves the right to move the student to a different course group or convert the group booking into a value equivalent of private classes. This decision is strictly at the discretion of the People Learning Academy Management.
Students can receive an attendance certificate on request. There is an administration fee of £5 for the certificate. Only students who attended minimum 80% of the course can receive attendance certificated.
BOOKINGS OF PRIVATE LESSONS
Bookings of private lessons are valid after we receive the payment and 3 working days notice is required to allow us to fit the lesson in our course plan. At the time of booking, after discussing with the student, we will confirm times and dates of lessons.
We understand that students taking individual course are often very busy and sometimes they need to re-schedule their lessons. This is possible, however an administration fee of £10 will apply every time a change is made. Those changes also require a 3 working days notice. In case of re-scheduling lessons must be used within one month since the original booking.
All other terms apply to private lessons.
If you have any illnesses, allergy, disability, learning difficulties or special educational needs, this must be reported to the service providers at the time of booking.
HEALTH AND SAFETY RULES
The Student will follow all People Learning Academy’s health and safety rules. Students who do not observe health and safety or building security rules or will behave inappropriately may be expelled from school without notice or providing a reason. No refunds may be offered in such event.
Students must follow the rules concerning the building health and safety.
Smoking is prohibited in the building or near the open entrance door of the building. In an event of setting off the smoke alarm unnecessarily, the person responsible will be charged a call out fee.
Our terms and conditions are set out to protect People Learning Academy students and staff and enable all of us to work in a safe environment and friendly, pleasant atmosphere.
STUDENT ATTENDANCE AND CONDUCT
People Learning Academy students are expected to conduct themselves respectfully towards other students, school staff members, accommodation providers, other service providers and neighbours.
Students are expected to arrive on time, attend all lessons and do all homework.
People Learning Academy students or staff cannot be discriminated against gender, race, age, sexual orientation, religion, views etc. People Learning Academy is committed to providing safe and friendly study and work environment. In an unlikely event that the Student experiences or sees any abusive behaviour, they should talk to a staff member which will be treated with confidentiality.
Students will pay the cost of any damage they cause to the company property.
People Learning Academy reserves the right to refuse enrolment or dismiss any student without a refund in the event of misconduct.
By making a payment or joining our classes or other activities the Student agrees to our Terms and Conditions and Code of Conduct.
VISA AND PASSPORT RESPONSIBILITIES
Visa or passport applications are the responsibility of the Student.
CHANGES TO TERMS
People Learning Academy reserves the right, at its sole discretion, to modify or replace these terms at any time. It is your responsibility to check these terms periodically for changes. You can determine whether changes have been made by the date of the update.
Some problems and issues arise as a result of misunderstanding or misinterpretation. These types of issues can normally be resolved by having an informal chat with the student support representative or with the Director of Training in the case of academic issues. For more serious problems and complaints students can contact the Managing Director. Complaints will be dealt with as quickly and as effectively as possible.
Complaints should be made immediately, while the student is still attending our courses and the school has a reasonable amount of time to take appropriate action.
Complaints must be made not later than within two weeks since the student became aware of the problem, not later than within a month after the course end date.
Complaints can be made only when full course fee has been submitted.
Complaints cannot be made on free classes if such were offered.
Should you need to make a complaint, please refer to our Complaint Procedure
In an unlikely event of being unable to reach an agreement, People Learning Academy offers mediations through a third party professional mediator.
People Learning Academy website disclaimer is a part of our Terms and Conditions.
YOUR PERSONAL DATA
People Learning Academy complies with all aspects of Data Protection Act and GDPR. Your personal data is obtained and stored only for purposes related to providing services ordered. People Learning Academy stores your personal information in paper and electronic format. People Learning Academy may provide the information to government agencies or security organisations if needed. Personal data and contact details which you share with People Learning Academy is for our internal use only and will not be sold to any third parties for marketing purposes.
OTHER TERMS AND CONDITIONS
Additional terms and conditions apply for booking other services.
Rights to image and film material: by agreeing to our general terms and conditions you are accepting that People learning Academy has the right to use any photos, video and sound recordings which may be produced in the course of a language programme. These materials may be used by us for promotional purposes without cost implication or the need for a separate authorisation from you.
People Learning Academy reserves the right to refuse enrolment without providing a reason.
People Learning Academy reserves the right to change the place of lessons. In such case People Learning Academy must inform the Student in written.
People Learning Academy does not accept any responsibility for any misunderstandings caused by insufficient English knowledge of the Student or translations into other languages including People Learning Academy’s online or printed promotional materials.
People Learning Academy does not accept any responsibility for items left unattended or any loss to personal property at People Learning Academy premises.
No person who is not a party to the People Learning Academy’s services shall have the right to enforce any term of these conditions.
In some rare cases we may need to refer to our Process for Unreasonable Customer Behaviour.
These conditions supersede all previous terms issued by People Learning Academy.
English Law governs there Terms and Conditions and the parties agree to the exclusive jurisdiction of the English Courts.
Registered company name: People Learning Academy Ltd
Trading names:”, “People Learning Academy”
Company Registration Number: 10295304 Registered in England and Wales
Registered office: Suite 52A, Unimix House, Abbey Road, Park Royal, London, NW10 7TR
Last revision: 21/11/2018
Copyright © 1999 – 2018 People Learning Academy Ltd. All Rights Reserved